Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

Condition: Must be in the same condition that you received it — unworn or unused.

Packaging: Must include all original tags and be in its original packaging.

Proof of Purchase: You must provide the receipt or valid proof of purchase.

How to Start a Return

1. Contact Us: To initiate a return, please email us at support@haulivex.com.

2. Approval & Instructions: If your return is accepted, we will send you detailed instructions on how and where to send your package.

3. Important Notice: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can reach our support team anytime at support@haulivex.com.

Damages, Defective, and Incorrect Items

Please inspect your order immediately upon reception. If the item is defective, damaged, or incorrect, contact us right away at support@haulivex.com with photos or videos of the issue so that we can evaluate it and make it right.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants).

Custom or personalized products (such as special orders or personalized items).

Personal care items (such as beauty and hygiene products).

Hazardous materials, flammable liquids, or gases.

Sale / clearance items or gift cards.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to:

1. Return the original item following the standard return process.

2. Once your return is accepted, place a separate purchase for the new item.

Refunds

Inspection & Notification: Once we receive and inspect your returned item, we will notify you whether your refund is approved or rejected.

Processing Time: If approved, your refund will be processed automatically back to your original payment method within 10 business days.

Bank Delays: Please note that financial institutions and credit card providers may require additional time to post the transaction. If more than 15 business days have passed since your return was approved, please contact us at support@haulivex.com.

Contact Information

If you have any questions concerning our return policy, please contact us:

Email: support@haulivex.com

Company Name: OMNIX COMMERCE PTE. LTD.

Address: 68 CIRCULAR ROAD, #02-01, SINGAPORE 049422