Privacy policy
Last updated: September 25, 2025
Haulivex operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Haulivex is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:
- Contact Details: Your full name, billing address, shipping address, phone number, and email address.
- Financial and Payment Information: Payment card numbers, card details, payment confirmations, and transaction billing data.
- Account Information: Username, password, security questions, preferences, and account configurations.
- Transaction Information: Items viewed, items added to cart or wishlist, completed purchases, returns, exchanges, and cancellation history.
- Customer Communications: Information provided when contacting our support team.
- Device and Technical Information: IP address, browser type, device identifiers, operating system, and network data.
- Usage Information: Browsing patterns, pages visited, time spent, and navigation paths on the store.
SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:
- Directly from you when you create an account, place an order, or contact customer support.
- Automatically through cookies, log files, and tracking technologies when you browse our site.
- From our service providers who collect or process data on our behalf (e.g., payment gateways, fulfillment partners).
- From marketing partners and advertising networks.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on your interactions with us, we use personal information to:
- Provide, tailor, and improve our services, process payments, fulfill orders, arrange shipping, and manage returns or exchanges.
- Provide customer support, respond to inquiries, and communicate order updates.
- Deliver marketing and advertising communications, including promotional emails and personalized online advertisements (subject to your preferences).
- Maintain security, authenticate accounts, and detect or prevent fraud, illegal activity, or malicious actions.
- Comply with legal obligations, tax laws, and valid government or law enforcement requests.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to third parties under legitimate business circumstances:
- To Shopify and third-party vendors providing IT management, payment processing, analytics, fulfillment, and shipping services.
- To advertising and marketing partners to deliver relevant marketing campaigns.
- To corporate affiliates or in connection with a merger, acquisition, or asset sale.
- To comply with applicable laws, subpoenas, court orders, or law enforcement demands.
RELATIONSHIP WITH SHOPIFY
The Services are hosted on Shopify. Shopify collects and processes personal information about your access to and use of the Services to facilitate platform performance and optimize ecommerce functions. Data submitted may be transferred to and stored across Shopify’s international data servers. For additional details on Shopify's data handling, please refer to Shopify's Privacy Policy.
COOKIES AND TRACKING TECHNOLOGIES
We use essential, performance, functional, and targeting cookies to enhance your browsing experience. You can manage or disable cookies via your browser settings, though some features of the store may not function properly without them.
YOUR RIGHTS AND CHOICES
Depending on your location (such as Canada under PIPEDA, the EU under GDPR, or applicable US state laws), you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of incomplete or inaccurate data.
- Request deletion of your personal records.
- Opt out of promotional communications or targeted advertising.
To exercise any of these rights, please email us at support@haulivex.com.
THIRD-PARTY WEBSITES AND LINKS
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those external websites.
CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
DATA SECURITY AND RETENTION
We maintain reasonable technical and organizational safeguards to protect your personal information. However, no system or data transmission across the Internet is entirely impenetrable. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with statutory requirements.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Any revisions will be posted on this page along with an updated effective date.
CONTACT INFORMATION
For questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Email: support@haulivex.com
Company Name: OMNIX COMMERCE PTE. LTD.
Address: 68 CIRCULAR ROAD, #02-01, SINGAPORE 049422